It is the patient’s responsibility to notify Cardiology Medical Group in a timely manner when refills are necessary. Approval of your refill may take up to three business days. If you use a mail order pharmacy, please contact the office fourteen (14) days before your medication is due to run out.
Medication refills will only be addressed during regular office hours (Monday-Friday 8am-5pm).
Physicians can only authorize refills on medication prescribed by physicians from our office. Physicians cannot refill medications prescribed by other physicians. If a patient needs a refill prescribed by a physician from another office, they must either return to that office or make an appointment with a physician in this office.
If a patient calls to request a refill but is overdue for a follow-up visit and/or blood work (necessary for monitoring the safety or effectiveness of a medication), a physician may agree to call in enough medication to a local pharmacy to last until the office is able to schedule an office visit (up to a 4-week supply).
Some medications require prior authorization. Depending on your insurance, this process may involve several steps by both your pharmacy and your physician. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the physician can guarantee that your insurance company will approve the medication. Patients can check with their pharmacy or your insurance company for updates. For more information, see Preauthorizing Prescriptions.
The office can provide prescriptions in one of the following methods:
•The office can send most prescriptions electronically to local pharmacies.
•The office can send prescriptions electronically to a mail-order pharmacy. Patients must have an account set up with the mail-order pharmacy for the office to do this.
•The office can provide written prescriptions.
•The office must print prescriptions for certain narcotics or attention deficit disorder medication, and patients must pick up the prescription at our office.
•The office must call in prescriptions for certain narcotics, anxiety medications, or sleep medications into the pharmacy. If you use a mail order pharmacy for these medications, the office must fax the prescriptions to the pharmacy.
Provide the following instructions to patients:
•Before patients come to their regular appointment, they should look over their medications, diabetes supplies, inhalers, etc. to determine if you need to request any new prescriptions at your appointment.
•Patients must do their best to keep their scheduled appointments to ensure they receive timely refills. Repeated no shows or cancellations will result in a denial of refills. Some prescriptions require a follow up appointment every 3 to 6 months.
•Patients should discuss questions regarding medications during their appointment. If for any reason patients feel their medication needs to be adjusted or changed, patients should contact the office immediately.
•New symptoms or events require a new appointment.
•The office does not accept refill requests for any controlled substance by telephone, e-mail, mail, or fax. The office provides controlled substances only during an office visit and only in an adequate amount to cover you until your next scheduled office appointment.
•If patients are changing to a new local pharmacy, they should call the new pharmacy and request that their prescriptions be transferred from their old pharmacy.
•If patients are changing to a new mail order pharmacy, they should contact the mail order pharmacy to see if their prescriptions can be transferred from their old mail order pharmacy or local pharmacy.
•If a patient is going on an extended vacation and needs to use a pharmacy out of town, the patient should ask the out-of-town pharmacy to contact his/her local pharmacy to have his/her prescriptions transferred. The patient should reverse the process when he/she returns home.