Cardiology Medical Group tracks patients who fail to appear for their appointment and fail to call or are extremely late for continuity of care. This includes the following steps:
A No Show Patient is one who:
•Cancels their appointment without rescheduling.
•Does not appear for their appointment.
All No Shows will have the progress note in their medical record stamped with a “No-Show” stamp by a front office appointment staff person by the end of the business day.
All No Shows will be contacted by phone, letter, or postcard to encourage prompt rescheduling of the appointment.
Note Under no circumstances will a patient be penalized for a No Show when the physician reschedules their appointment.
Depending on the nature of the appointment (for example, post-operative care or essential treatment follow-up), office staff can attempt to reschedule the appointment. Document attempts to reschedule in the patient’s medical record.