Cardiology Medical Group is committed to monitoring the effectiveness of the service we provide to our patients. All complaints need to be handled promptly and with a caring and polite attitude.
If a patient complains about the service provided by the Cardiology Medical Group, record the following information and pass the information on to the Business Manager:
•Name of the patients.
•Nature of the complaint, for example:
•Telephone access to clinic.
•Appointment availability.
•Being made to wait too long.
•Clinic facilities.
•A complaint about their physician.
•Whether the complaint was made in person, on the telephone, or in writing.
Reassure the patient that their complaint will be taken seriously and passed on to the Business Manager.
All complaints will be reviewed by the Business Manager, and measures will be put in place to avoid a repeat occurrence of the situation.